We’ve setup this blog post to keep you up to date with the latest Eli’s news regarding changes due to COVID-19. Updates will be posted daily or as often as they arrive. Please keep an eye on our social media for news as well!
Updated 03/20/2020 10:30 pm
In light of the news from the Governor’s office tonight, we’ve got a few policy changes and updates to share with you. The first is that, for right now, Eli’s will remain open in its limited capacity from 7 am to 5 pm. Our shops serve small communities where access to fresh, healthy food and drinks can be limited. We want to do what we can to ensure that food and drinks are available to our customers in a safe manner, as recommended by Governor Pritzker and our local health departments. We’re incredibly grateful for your support thus far, and we continue to ask for your support now. Many of you have asked and so we wanted to give you some ways that you can help us and our employees through this:
- Load credit on your Eli’s app. Whether or not you intend to use it right away, it helps our cash flow and reduces physical contact during orders.
- Consider saving your rewards points for the next month or two. While we love rewarding you with free drinks, your points never expire, and saving those redemptions can really make a difference for us in the short term.
- Place an online order for coffee or merchandise. Get whole bean or ground coffee delivered to your house. All orders over $20 ship anywhere in the US for free!
- Give us a follow on Facebook, Instagram, or Twitter. That’ll be the first place we post any updates.
- If you’re not feeling well, please do not come to Eli’s. If possible, remain at home.
We are also introducing these additional polices at our shops that go into effect immediately:
- We are adopting a no-contact policy with payments, which means all orders must be paid for by a credit card over the phone when placing an order, or by paying using your Eli’s Credit on your app.
- We’re taking 25% off all deli and bakery items until further notice. We don’t want price to be a barrier to getting fresh food.
- If you’re placing an order at the shops, we’re asking that you please remain in your vehicle, and call your order in. Your barista will run it out to you.
We’ve got a few updates to share with everyone today:
- We’re offing 50% off all of our bakery items through today only!
- The easiest, safest, lowest contact way to pay for your order is by downloading the Eli’s App and loading credit to your account. If you’d like to find out how to load credit on your account or to download the app, you can view our Eli’s Rewards Help page.
- In an effort to support our incredible vendor friends and keep our ingredients as fresh as possible, you can now buy gallons of whole or skim Kilgus Farmstead milk at our shops! They’re $3.50/gallon and supplies are limited.
On Monday March 16th, all three shops will have regular hours but we will be closing our seating areas. Customers will still be able to order from the counter or drive thru for carryout only.
Beginning Tuesday, March 17, seating and carryout orders will be closed. Hours will be adjusted to 7 am – 5 pm.
The Tremont drive thru will remain open and ready for customers. Morton and Metamora shops will start offering curbside service. Baristas will meet you at your car to take your order, and payment, then your drinks or food will be brought out to you.
Morton curbside location – Parking spots and the street behind the Eli’s shop (Bradley)
Metamora curbside location – Parking spots immediately out front of the shop on Partridge st.
All other previously mentioned policies will remain in effect. Again, we are also asking that if you are feeling unwell or are at a higher risk for contracting the Coronavirus disease, that you do not visit Eli’s, even via a drive thru or curbside pickup.
Safety for our staff and customers is our highest priority at Eli’s, so we wanted to update you on our response internally to the Coronavirus pandemic. Along with this information, we are announcing some temporary policies that will be put in place immediately.
Our staff will be increasing the frequency of hand washing as well as the frequency of washing and sanitizing contact surfaces like tables, counters, doors, etc. We have also re-affirmed the policies already in place regarding proper hand washing, single-use glove use, and protocols for coughing and sneezing. In addition, all of our staff are required to alert a supervisor if they are feeling ill. We are taking a no-questions-asked sickness policy. If an employee is not feeling well, they will be asked to stay home.
Beyond these measures, we are implementing several temporary policies that affect our customers. These policies go into effect immediately and until further notice.
- We will be only using and filling single-use cups for all of our coffee and other drinks. While we love your reusable mugs, we’re asking that you keep them at home for the time being.
- We will be suspending any food sampling in the shops.
- If you are not feeling well, we would kindly ask that you refrain from coming to Eli’s.
Finally, we want to ask all of our customers to help us out in this effort. Please make sure that you are washing your hands frequently as well as avoiding touching your face or mouth with your hands. Loading credit on your Eli’s app and paying for your order via your phone will help reduce the amount of hand-to-hand interactions with cash. Please grant our Baristas a little extra time to make your drink or prepare your food. They will be working really hard to ensure a clean and safe environment and it is possible that we will also be short-staffed due to illness.
Thank you very much for your cooperation and help with this effort. As many of you know, community support is a central pillar at Eli’s. Most of the time, that means we get to do fun things like raise money for great non-profits, or host local artists on 4th Fridays, but sometimes it also means doing what we can to slow the spread of a disease. Don’t hesitate to reach out to us if you have questions. We will be sure to update you with any new developments.
Weston & Rachel