Customer Care

helpful resources & answers to questions

Here for you

Leave feedback about your Eli’s experience or contact our customer care team with any questions or concerns.

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Eli’s Rewards

Find answers to common Eli’s Rewards questions.Rewards Help
Missing points from your last order? You can redeem them here.Redeem Lost Points

Common Questions

How do I start using Eli’s Rewards?

Start by downloading the Eli’s Rewards app and creating an account. You can also create your account via our website.

Once your account is set up, just give your phone number to your Barista during your next visit to start earning points!

Will my points ever expire?

Points never expire, but any rewards or gifts that you receive will expire within 30 days (unless otherwise noted) if not used.

How do I redeem my points?

Points can be redeemed for free drinks or food by tapping the Point Shop button in your Eli’s Rewards app.


Place a catering order for pickup.Catering Order
Have questions about a new or existing catering order?Contact Us

Common Questions

Do you take orders over the phone?

Catering orders must be placed online and cannot be taken over the phone.

How quickly can an order be picked up?

We need a minimum of two days to ensure we are able to accommodate your order. If you need items faster, please contact your nearest shop at (309) 263-0507 to check product availability.

Can I order less than one dozen items?

If you need fewer than one dozen items, you can visit your nearest Eli’s shop or place an order online for pickup. While our shops are typically well-stocked, we may not be able to guarantee product availability.

Can I order any of your sandwiches or salads?

Right now we are just focused on bakery items, but hope to expand our catering offerings soon!


Apply for a donation from Eli’s.Donation Request
Information on our policies for how donation recipients are decided and how donations are collected.Donation Policies

Payments & Gift Cards

Contact us for issues with in-store or mobile order payments.

For issues with credit or debit cards, please include the last four digits of your card in the message.
Contact Us
Get help with Eli’s Credit or transferring a gift card.Eli’s Credit

How Can We Help?

Easily contact us with questions, order issues, technical problems, or anything in between.

Request help

The fastest way to get assistance is via the Request Help button in your Eli’s Rewards app.

Download the app

Tap the side menu > Help > Request Help

Send us an email

You can also send us a message via the form here on our website.

Give us a call

If you’re not able to reach out through our app or email, we can also answer questions or offer support by phone.

(309) 263-0507

Available Mon-Fri 9am-5pm

Additional Resources

Nutrition Info

Our online menu has extensive ingredient, nutrition, and allergen information available.

Social Media Support

We offer assistance via social media messages, but please note that responses may not be immediate.

Business Inquiries

Contact our corporate office about deliveries, business opportunities, or general questions.

(309) 263-0507 option 6.