Here for you
Leave feedback about your Eli’s experience or contact our customer care team with any questions or concerns.
Find a Solution
|Find answers to common Eli’s Rewards questions.||Rewards Help|
|Missing points from your last order? You can redeem them here.||Redeem Lost Points|
How do I start using Eli’s Rewards?Start by downloading the Eli’s Rewards app and creating an account. You can also create your account via our website.
Once your account is set up, just give your phone number to your Barista during your next visit to start earning points!
Will my points ever expire?Points never expire, but any rewards or gifts that you receive will expire within 30 days (unless otherwise noted) if not used.
How do I redeem my points?Points can be redeemed for free drinks or food by tapping the Point Shop button in your Eli’s Rewards app.
|Place a catering order for pickup.||Catering Order|
|Have questions about a new or existing catering order?||Contact Us|
Do you take orders over the phone?Catering orders must be placed online and cannot be taken over the phone.
How quickly can an order be picked up?We need a minimum of four days to ensure we are able to accommodate your order. If you need items faster, please contact your nearest shop at (309) 263-0507 to check product availability.
Can I order less than one dozen items?If you need fewer than one dozen items, you can visit your nearest Eli’s shop or place an order online for pickup. While our shops are typically well-stocked, we may not be able to guarantee product availability.
Can I order any of your sandwiches or salads?Right now we are just focused on bakery items, but hope to expand our catering offerings soon!
|Apply for a donation from Eli’s.||Donation Request|
|Information on our policies for how donation recipients are decided and how donations are collected.||Donation Policies|
Payments & Gift Cards
|Contact us for issues with in-store or mobile order payments. |
For issues with credit or debit cards, please include the last four digits of your card in the message.
|Get help with Eli’s Credit or transferring a gift card.||Eli’s Credit|
How Can We Help?
Easily contact us with questions, order issues, technical problems, or anything in between.
The fastest way to get assistance is via the Request Help button in your Eli’s Rewards app.
Tap the side menu > Help > Request Help
Send us an email
You can also send us a message via the form here on our website.
Give us a call
If you’re not able to reach out through our app or email, we can also answer questions or offer support by phone.
Available Mon-Fri 9am-5pm
Our online menu has extensive ingredient, nutrition, and allergen information available.
Social Media Support
We offer support via social media messages, but please note that responses can be delayed by up to 48 hours.
Contact our main office about deliveries, business opportunities, or general questions.
(309) 263-0507 option 6.