New menu boards: Each shop will be receiving new menu boards with printed prices instead of hand-drawn. The new boards will more clearly display our items and prices in a much more useful fashion, allowing customers to easily find what they want.
Updated Pricing: We have updated our pricing on almost all items. We chose to do this because the new pricing is much easier to understand and better reflects size changes (ex. Going from a 16oz to a 20oz drink)
Customer Loyalty Program: We’re super excited to show you our new loyalty program. We’ve expanded on what made the old program great and will now be rewarding our Eli’s Card customers with every purchase they make and allowing for more items than ever to be redeemed for free.
New POS (Point of Sale) System: Finally, the change that everyone has been waiting for is here! We’re replacing our old, outdated POS system with something completely new. This new system is iPad based and will make checking out faster, easier, and more secure.
While we’re thrilled to introduce these updates, we do kindly ask that you figure a few extra minutes into your Eli’s stop for the first couple weeks. New systems always take a little while to get used to so checkouts will be slightly delayed until customers, and employees become accustomed to the updated pricing and POS system. We have the best customers in the world so it’s hard to ask any more of you but we are requesting some additional grace and patience when visiting the shops at first.
Thank you sincerely for all of your support. If you have any questions on these changes or would like to make a suggestion, we would love to hear from you! You can email us at email@example.com, or reach out on Facebook or Twitter. We work so hard to make the Eli’s experience fantastic every time you visit and we’re confident that these updates are a big step in the right direction!
Rachel & Weston Berchtold